FAQ

Each type is designed for specific creative needs:

• Alcohol-based Markers: Ideal for seamless blending, layered work, and professional illustration. They dry quickly and are permanent on most surfaces.
• Water-based Markers: Perfect for all ages, easy to clean, and great for paper crafts, sketching, and use with watercolor techniques. They are generally non-toxic.
• Acrylic Paint Markers: Offer bold, opaque coverage on virtually any surface (glass, metal, plastic, wood, fabric). They are waterproof, lightfast, and provide a paint-like finish.

Absolutely! We champion Versatility & Choice. You can purchase both complete sets for a comprehensive palette and Individual Markers to replace favorites or expand your collection. This allows you to customize your toolkit perfectly.

Yes, we do! As part of our Sustainable Mindset, we offer Refills for Markers for select models. This helps reduce plastic waste and allows you to extend the life of your favorite tools, supporting both your art and our planet.

We ensure a secure and smooth checkout process. We accept: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your security.

While you can check out as a guest, creating an account allows you to track your order history, save your shipping details for faster future purchases, and manage any returns more easily.

We are proud to offer Global Delivery, connecting creators from our base in Las Vegas to studios worldwide. We ship to most countries, excluding a select few remote areas.

For both Standard and Free Economy shipping options, you will receive a tracking number via email once your order is dispatched. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your creative space.

Yes! We ship globally, including to many countries in Asia. The only exceptions are a select few remote areas. You can proceed to checkout and enter your address to confirm if we can deliver to your location.

Confidence in your tools is essential. If any item doesn’t meet your expectations, you can initiate a return within 15 days of receiving your order. Please contact our support team at [email protected] to start the process. Our goal is to ensure you have the perfect tools for your creative journey.

To be eligible for a return, items should be in their original, unused, and resalable condition, with all original packaging. This helps us maintain our commitment to quality for all artists in our global community.