Privacy Policy

Our Privacy Philosophy

At Ohuhu Store, we believe that privacy, like art, requires thoughtful attention to detail. We’re committed to protecting your personal information with the same dedication we apply to creating quality art supplies. Whether you’re a spontaneous artist making a quick purchase or a dedicated creator building your toolkit, your privacy matters to us.

1. Information We Collect

To provide you with a seamless shopping experience—from browsing our markers to completing your purchase—we collect certain information:

Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, and password.
• Order Details: When you make a purchase, we collect shipping address (like our HQ at 924 Sunrise Road, Las Vegas), billing information, phone number, and product selections.
• Communication Data: When you contact our support team at [email protected], we collect your email address and message content.
• Preferences: Your marker type preferences (Alcohol-based, Water-based, or Acrylic Paint Markers) and whether you prefer individual markers or refills.

Information Collected Automatically

• Device & Browser Information: IP address, browser type, device type, and operating system.
• Usage Data: Pages you visit, products you view, time spent on our site, and referral sources.
• Transaction Data: Purchase history, order values, and payment method preferences.

Information from Third Parties

• Payment Processors: Limited transaction information from PayPal and card processors.
• Shipping Partners: Delivery status and tracking information.

2. How We Use Your Information

We use your information thoughtfully and purposefully, much like selecting the right marker for your artistic project:

• To Process Your Orders: To fulfill purchases of Individual Markers, Marker Sets, or Refills for Markers, and arrange global delivery.
• To Improve Your Experience: To personalize product recommendations based on your interests in Alcohol-based, Water-based, or Acrylic Paint Markers.
• To Communicate With You: To send order confirmations, shipping updates, and respond to your inquiries.
• To Enhance Our Services: To analyze how artists and creators use our site, helping us improve our product offerings and website functionality.
• To Ensure Security: To protect against fraudulent transactions and unauthorized access, ensuring your payment process remains as secure as our encryption technology promises.
• To Support Our Sustainable Mindset: To understand purchasing patterns that help us reduce waste and promote refill purchases.

3. Data Sharing and Disclosure

We treat your personal information with the same care we recommend for your art supplies. We do not sell your personal data. We only share information when necessary:

Service Providers

• Payment Processors: We share limited transaction data with PayPal and card networks to complete your purchases.
• Shipping Carriers: We provide shipping addresses to delivery partners to fulfill your orders globally.
• IT & Security Providers: Companies that help us maintain our website and protect your data.

Legal Requirements

We may disclose information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of Ohuhu Store, our customers, or others.

Business Transfers

If Ohuhu Store is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate privacy protections.

4. Data Storage and Security

We protect your data with the same commitment to quality that defines our markers:

Storage Locations

As a global company serving creators from Las Vegas to Asia, we store data on secure servers located in the United States and other jurisdictions where our service providers operate.

Security Measures

• Encryption: We use advanced encryption technology (SSL/TLS) to protect data transmission, just as mentioned in our checkout security promise.
• Access Controls: Strict internal policies limit access to your personal information to authorized personnel only.
• Regular Security Assessments: We regularly evaluate and update our security practices.
• Payment Security: We are PCI DSS compliant and work only with reputable payment processors.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account information is kept while your account remains active, and order information is retained as required for tax, legal, and business purposes.

5. Your Rights and Choices

Just as you have choices in markers—from Alcohol-based for professional blending to Water-based for easy experimentation—you have choices regarding your data:

• Access & Correction: You can access and update your account information through your Ohuhu Store account settings.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Deletion: You can request deletion of your personal data, subject to certain legal exceptions.
• Marketing Preferences: You can opt out of marketing communications at any time using the unsubscribe link in our emails.
• Account Controls: You can choose to shop as a guest or create an account, balancing convenience with personalization.
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals, but you can control tracking through cookie settings as described below.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, consistent with applicable laws.

6. Cookies and Tracking Technologies

Like the precise tips on our markers, cookies help us deliver a precise and personalized browsing experience:

What We Use

• Essential Cookies: Required for basic site functionality, such as adding items to your cart and secure checkout.
• Performance Cookies: Help us understand how artists and creators navigate our site, allowing us to improve the user experience.
• Functionality Cookies: Remember your preferences, such as your region or language, to personalize your visit.
• Advertising Cookies: Used to show you relevant product recommendations based on your browsing history.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect your ability to use some features of our website, such as the shopping cart or personalized recommendations.

We may also use similar technologies like web beacons and pixels to understand email open rates and campaign effectiveness.

7. International Data Transfers

As a global hub for artists serving customers worldwide (excluding only a few remote areas), your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your data remains protected.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically, just as we refine our marker formulations. When we make changes, we’ll update the “Last Updated” date below. Significant changes will be communicated through our website or via email when appropriate.

10. Contact Us